— in-house team, never outsourced overseas
Free SEO audit · Client login
SEO SEO Centre
Support · Answered by the team doing your SEO

Help, when
you need it.

No call-centre scripts, no offshore triage. Live chat during business hours and tickets 24/7, answered by the people running your campaign. Below: how to reach us, what to expect, and the questions we answer most.

Try the knowledgebase first

The answer might already be written.

We've written guides on SEO basics, on-page and technical SEO, local SEO, content and reporting. Search by keyword or browse by category — if your question's covered, you'll have the answer instantly.

Browse knowledgebase Search articles
01 · Pick your path

Already a client, or thinking about it?

Existing client

I'm already a client

Open a ticket from your client area. Your account context comes with the ticket, so we can help faster and with full campaign history.

  • Phone & priority chat support
  • Monthly reporting on progress
  • Full ticket history preserved
Open client area
New enquiry

I have a question first

Use live chat during business hours for quick questions, or send an enquiry for a free audit and a tailored recommendation.

  • Live chat: Mon–Fri 9am–6pm AEST
  • Free SEO audit, no obligation
  • Custom quotes welcome
Contact us
02 · What to expect

Response times,
honestly stated.

We're a small team, not a giant call centre. We answer fast — and we set expectations rather than pretend we're instant.

Live chat
Minutes

When online (Mon–Fri 9am–6pm AEST)

New enquiries
Within 4 hrs

During AEST business hours

Client tickets
Within 8 hrs

24/7, including weekends

Urgent issues
Within 1 hr

Flagged urgent during hours

03 · Quick answers

Questions we answer every day.

01 How long does SEO take to show results?
SEO is a long-term investment. Most sites see meaningful movement in 3–6 months, with results compounding after that. Early on you'll usually see impressions and long-tail rankings rise before the more competitive head terms move. We report progress monthly so you can see the trend.
02 How do I see what work has been done?
You'll receive a clear monthly update covering what we did, what changed in your rankings and traffic, and what's planned next. You can also ask us any time via a ticket or live chat — the same team doing your SEO answers directly.
03 Where do I log in to my account?
Your client area is where you view invoices, manage your service, and open support tickets. SEO Centre clients also get free hosting — if your site is hosted with us, your hosting login details are provided when your service is set up.
04 What's included in my package?
Every package includes keyword research, on-page (content + technical) optimisation, local SEO where applicable, meta and schema optimisation, content writing, plus free web hosting and website maintenance. The differences are the hours per month and depth of content — see our pricing.
05 Can I change or cancel my plan?
Yes — there's no lock-in contract. You can upgrade, downgrade or cancel; changes take effect from your next billing cycle. If you'd like to adjust your package, open a ticket from your client area and we'll sort it out.
06 Do you guarantee #1 rankings?
No honest SEO provider can guarantee a specific position — Google's algorithm and your competitors are outside anyone's control. What we guarantee is genuine, best-practice work and transparent reporting. We'll tell you realistically what's achievable for your site and market.
07 What access do you need from me?
Typically access to your website's CMS or hosting, and to Google Search Console and Google Analytics (we'll set these up if you don't have them). This lets us make changes and measure results accurately.
08 How do I get a free audit?
Just get in touch via the contact page — live chat or an enquiry. Tell us your website and the customers you want to reach, and we'll audit your site and show you where you stand.
04 · Why chat & tickets

Every request,
written down.

Tickets and chat give us — and you — a permanent log of every request and every change we make to your site. Whoever picks up your next ticket sees the full history immediately, instead of starting from scratch.

What that means in practice
  • Every change is logged with the ticket
  • You can reference past requests easily
  • No 'I spoke to someone but forgot who'
  • A clear audit trail of your campaign
  • Anyone on the team can pick up where one left off
Need a hand?

We're right here.

Open a ticket or send an enquiry with as much detail as you can — the more specific you are, the more useful our first reply.

Open a ticket Client area login